Refund policy

At EBShop, we want you to feel confident in every purchase. If something isn’t right, we’ll work with you to make it right.

Returns

We accept returns within 14 days of delivery. To start a return, contact us at support@electricbasement.tv with your order number and the item you’d like to return.

Items must be in the same condition as received. For used media (DVDs, Blu-rays, games), returns are accepted only if the item is defective, damaged in transit, or not as described.

Return Shipping Costs

Return shipping is paid by the buyer unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was shipped

In these cases, we cover the return label.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds typically process within 3–5 business days after inspection.

Non-Returnable Items

  • Opened media that is in working condition

  • Digital codes

  • Items marked “Final Sale”

  • Clothing worn or washed

Exchanges

If you received a defective or incorrect item, we’ll replace it if available or issue a refund if a replacement is not in stock.

Questions?

Email us anytime at support@electricbasement.tv.